CUSTOMER EXPERIENCE

Serve Your Customers Better. Drive Exceptional CX.

Drive loyalty and retention with exceptional customer experience (CX). Leading brands have already shifted their focus away from customer acquisition and toward customer retention. The ultimate goal of any business is to serve its customers better – improving customer experience everyday.

Partnering with Smarte Digital for CX Optimization will result in:

Lift revenue up by 44% through happier customers

customer experience is a competitive advantage!

Exceptional CX starts with UGC, reviews and robust customer support

By gaining a laser focus on customer service, identify the most impactful ways in which customer support can impact revenue. Reduce customer resolution time, improve CSAT to 4.9 and integrate email, chat, phone, facebook, Messenger, Instagram, SMS and automate upto 15% of customer support tickets to reduce operating costs.

80% of shoppers are more likely to buy when given a personalized experience. 90% of customers rate an immediate response as important or very important when they have a customer service question.

Help ecommerce support teams become more efficient, improve customer experience and drive revenue. Optimize return costs, retain more revenue, and prevent return losses to achieve sustainable growth

Reviews and UGC must be at the center of ecommerce marketing for your store.

Shoppers who interact with UGC are 97% more likely to buy than those that don’t. Grow your AOV and repeat purchase rates with more reviews and provide an exceptional customer experience to your customers!

Our process

Customer Experience Optimization Process

Happier customers mean more RPR, increased revenue and profitability. Embrace customer experience (CX) Optimization to catapult DTC store growth.

Step one - DISCOVERY CALL

We will launch a discovery call with you and your team to understand your ecommerce stores business goals, pain points or need gaps for the year specific to zero-party data collection

step two - CX GAP ANALYSIS

We’ll analysis your ecommerce store metrics, identify gaps in your ecommerce stores CX journey and bring best practices and our expertise to the table

step three - CX STRATEGY

We’ll collaborate with your team to layout a roadmap to improve CX for your store based on your existing marketing efforts and business goals

step four - MARTECH STACK OPTIMIZATION

We’ll get you setup with the right martech tools that will drive immediate CX uplift and impact your repeat purchase rates, revenue and sales

step five - EXECUTION ROADMAP

We’ll also recommend a specific execution roadmap that will help grow owned revenue dollars and enhance personalization opportunities across all customer touchpoints

step SIX - PERFORMANCE ANALYSIS

We'll review important CX KPI metrics, including revenue influenced, and discuss progress to help us optimize and iterate off our successes through every quarter

What are the benefits of CX Optimization ?

The single biggest outcome of customer experience (CX) optimization is happier customers leading to increased repeat purchase rate, lower customer acquisition costs, improved product intelligence and overall higher AOV.

Robust CX leads to lower churn and increased customer lifetime value.

BETTER CUSTOMER REVIEWS HELPS TURN MORE SHOPPERS TO BUYERS

CONVERT CUSTOMER SUPPORT TO A PROFIT CENTER FROM COST CENTER

TRANSFORM HIGH RETURNS TO MORE RETURNING CUSTOMERS

AGGREGATE ZERO-PARTY DATA WITH SURVEYS AND REVIEWS

Know more about our full service lifecycle marketing solutions here.