retention commerce

A Retention and Growth Marketing Partner for Modern Brands

We help e-commerce brands improve retention while accelerating LTV and profits. We offer ecommerce strategy consulting, email/SMS marketing, direct mail marketing and zero-party data marketing services

OUR PARTNERS

Retention is our Passion

Together with our martech partners we help DTC brands scale growth profitably

Services

ecommerce services retention marketing

Ecommerce Strategy Consulting

Facing a hyper-competitive market and an ever more volatile environment is the reality of where the rubber hits the road.

As an ecommerce retention growth partner, we focus on helping DTC entrepreneurs successfully launch their brands via the Smarte Digital Scale Growth and Smarte Digital Accelerate Plan Program. Learn more about these programs here.

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Email Marketing

By leveraging our best-in-class email marketing services consisting of both campaigns and email automations, one can build highly engaged relationships with both visitors and customers

This leading channel has an ROI of $44 for every $1 spent. Don’t struggle with inflating acquisition costs anymore! 

Email is the solution to help your store grow profitably – embrace email here.

SMS Marketing_retention marketing services

SMS Marketing

Consumers want to talk not just be talked to! SMS Marketing leads when it comes to gaining attention.

With unlimited paid advertising not sustainable for growth, SMS is the most preferred DTC channel. Brands are doubling down on SMS marketing in 2022 and beyond.  

Gain attention from the most valuable audience at moments that matter. Learn more about our SMS Marketing services here.

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Direct Mail Marketing

Send unforgettable, profitable postcard campaigns. Drive incremental revenue and grow your profits! 

Profit from higher conversions and repeat purchases. Easily add an additional touch point to your customer’s journey. 

Snail mail your past buyers and get them to buy again. Create stronger engagement with your customer. Keep them coming! Know more about our direct mail marketing services here.

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Zero Party Data Management

An A+ customer experience doesn’t happen overnight. Winning businesses are aware about the power of personalization and achieve it by gaining a deep understanding of every interaction a customer has with them. 

Protect your business from external headwinds. 

Increase site conversions, AOV, grow your marketing list faster. Increase revenue, retention and profitability with zero-party data solutions now.

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Personalization Solutions

Personalization is simply getting the right message, to the right customer at the right time. According to Smart Insights, 63% of consumers will stop buying from brands that use poor personalization tactics.

Acquire customers at a cheaper cost, increase AOV, cash flow and grow predictable revenue with cross-sell, upsell personalization solutions. Know more about our personalization services for DTC brands here.

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Subscription Solutions

Launching a subscription strategy for your DTC brand is one of the most prudent strategies leveraged by the world’s most successful brand like Oatly, Ritual, Obvi etc.

Brands offering subscriptions grew 26% faster and were 14% more profitable than those that didn’t. On average, 30% of revenue is driven from subscriptions for brands that offer it.

Gain predictable revenue, a new data set of “high” value of customers. Reduce churn and gain an elevated customer experience with our subscription solutions.

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Customer Experience Management

Happy customers are key to customer loyalty and retention. Turn your shoppers to buyers by reducing resolution time and growing agent efficiency. 

Rich customer reviews, UGC and customized loyalty programs are at the heart of improving repeat purchase rates. 

Lower your acquisition costs, grow your AOV, repeat purchase rate and LTV with increased CX. Learn more about our customer experience offerings here.

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Our Expertise

At our core, we are retention commerce experts that create and enable thoughtfully crafted customer experiences to drive incremental revenue, profitability and focus on growing lifetime value. 

We leverage our technology partners to execute growth strategies just right for your brand by implementing practices that launch, scale and accelerate your DTC brand growth – all with a focus on enhancing CX for your store and generating more profits!

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Our process

The Smarte Digital Process

We have a tried and tested proprietary method to help launch and scale DTC brands from 0-50 Mn+. With a focus on core ecommerce fundamentals, our goal is to help your brand launch, grow and scale sustainably and profitably. Our process is as described below:

Step one - audit

We sign an NDA to conduct our proprietary Smarte Digital audit across all facets of the customer journey and understand your goals, priorities, current health of business and future milestones. Within 5 days, we build out a comprehensive strategy deck with actionable insights and a recommended roadmap

step two - proposal

Based on your requirements and our findings from the audit, we present three potential engagement plans. We’ll review these plans with your team and hone-in on the plan that works best to proceed with

step three - 30-60-90

Once aligned on a plan, we’ll launch an extensive questionnaire to be reviewed on our kick-off call. This is where we will deep dive into the specific retention strategy, core ecommerce KPIs and lay the foundation of a successful synchrony between our teams. Within 5 days of our kick-off call we will present a 30-60-90-day GTM execution plan that ties all channel efforts in a cohesive manner